Help/FAQs

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General Contacts / Connections Communities / Discussions Gallery Engagement points, ribbons, and badges Library / Resources

General | Top

Q: What is the Passageways Community?

A: The Passageways Community is a free peer to peer community Portal, built on the idea that customers can freely share knowledge, help each other, and have fun!

Q: What is the benefit of being part of the Passageways Community?

A: Learn from peers. Ask questions that other Community Members can answer.  Build status among other Passageways customers.  Share your best practices and help answer questions your peers have posted.

Q: Who can be a member of the Passageways Community?

A: Any employee of any Passageways customer.

Q: What is my username/password?

A: Your login credentials are the same username and password that you use to log in to the main site. If you have forgotten your login credentials, you can click the "forgot password" option on the sign in page. If you need further assistance, please click here to send us a message.

Q: How do I update my contact information?

A: On your profile page, please select the pencil icon next to "Contact Details" in the left column.

Q: How do I control what information is visible in My Profile?

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.

Q: What do I do if I want to share ideas for the community?

A: If you have ideas for the overall community functionality, we want to hear them. Click on the "contact us" button in the upper right-hand corner of the community to send ideas to the Community Manager. All other ideas relating to your portal design and functionality should be posted within the community for other users to collaborate on.

Q: How do I report abuse?

A: Click on the "contact us" button in the upper right-hand corner of the community to report abuse to the Community Manager.

Q: What if I have a technical issue or support question?

A: Click on the "support" button in the upper right-hand corner of the community to get to our Technical support team and Knowledgebase.


Contacts / Connections | Top

How do I find other members?

A: Click the “Network" or "Directory” link found in the main navigation bar. The Directory lets you search for other users based on:
  • First and/or last name
  • Company/Institution name
  • Email address

Switch to the “Advanced Search” tab to refine your search results by:

  • City
  • State
  • Country
  • Community
  • Education

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.


Communities / Discussions | Top

Q: What are communities?

A: Communities allow you to participate in discussions and share resources with other members.

Q: What communities do I already belong to?

A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you currently belong to.

Q: How do I join/subscribe to a community and the affiliated discussion group?

A:  Click on “Communities” in the main navigation and click on “All Communities” in order to see a list of available communities. Click on the community that you wish to join and simply click "Join," then choose a delivery option for posts (Real Time, Daily Digest or No Email).

Q: What discussions can I start in the community?

A:  Anything you want related to best practices, examples, and tips for using your OnSemble portal along with general networking questions and business requests. Please refrain from selling, promoting, or marketing anything in this community. 

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu.  On that page, there are subscription options: Real Time, Daily Digest, No Email.  

For each discussion, you have the following delivery options:
  • Real time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

Q: How do I leave a community or unsubscribe from a discussion?

A:  Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select "Leave Community” under the Actions column for the discussions you wish to leave.

Q: How do I respond to others’ posts?

A: To respond to a discussion post, please navigate to the discussion post and click “Reply” to send your message to the entire community.  To send a message to the only author of the post, please select “Reply Privately” (located in the "Reply" drop-down).  We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I upload a file or image to a reply post?

A: On your reply, you can insert a picture, video or upload a file. To insert a picture or video, select the appropriate icon on the editor toolbar. To upload a file, click on the button below the editor text box.

Q: How do I start a new discussion thread?

A: Inside the community you wish to post to, go to  "Discussion" tab > "Post New Message". Outside the community you wish to post to, go to “Participate" tab at the top of your screen > “Post a message.” From an email (HTML version) for a particular discussion forum, you can use the “Post New Message” link located at the top of the discussion email.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

Q: Can I search for posts across all the communities?

A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, please select "Show Advanced Search".

Q: How do I invite others to join the community?

A: Please forward them our access request form.

Q: How do I see a listing of all of the posts to a specific Community?

A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.

Gallery | Top

Q: What is the community Gallery?

A: The gallery is a centralized place for specific page examples to be uploaded for sharing with other community members. Please use it as a place to share examples and then take discussion about those examples either to private messages or a main discussion thread.

Q: What should be shared in the Gallery?

A: Examples of page design via images. All other discussions and file uploads should be done in the Discussion.

Q: How do I upload a file to the gallery?

A: First, select the discussion topic you're looking to upload an example to. Then, select the topic and the option to comment. In your comment, upload your file(s) and include any comments or explanations.

Engagement Points, Ribbons, and Badges | Top

Q: Q: What are engagement points?

A: Engagement points are awarded for a variety of activities in the community and earn you rewards in the form of badges.

There are three categories of points:

  • Engagement points are awarded based on user's activities
  • Contribution points are awarded when a user creates content
  • Reputation points are awarded when a user's content is recommended or marked as the best answer

Contribution and Reputation points are subsets of Engagement points.

Q: Why are engagement points showing different totals in different areas of Spark?

A: In Spark, you'll notice two Leaderboards. One is located on the community home page and is all time points. Those members are recognized as our all-time Excellent 8. The second one is located on the Discussion page and is for our Excellent 8 over the last 30 days. The points total showing on user profiles is Contribution Engagement points only.  Contribution points are awarded when a user creates content. On your user profile page, you can also see a summary of all your own points.

Q: How do I earn engagement and advocacy points?

A: You can earn engagement points for all kinds of community activities including updating your profile information, viewing discussion information, participating in discussions, participating in webinars, sharing your story, and more. See the list of activities and how many points you can earn.

Q: What do engagement points earn?

A: As you accumulate engagement points, you earn badges for your contribution.

Q: How do I earn ribbons and badges

A: Ribbons are earned from actions outside the community and will be awarded by the Passageways team as appropriate. Examples of ribbons include attendance at the OnSemble annual user conference and recognition as Luminary.

Badges are awarded for accumulated engagement points. Examples of badges include: top contributors, completing your profile, and partnering with Passageways to share your story.

Q: Where can I see my ribbons and badges?

A: Your ribbons and badges will show on your user profile.

Library / Resources | Top

Q: How do I find resources uploaded by other members?

A: Selecting the Library tab will take you to a repository for all uploaded files.


Q: Can I search for specific file types?

A: Yes. Enter your desired keyword in the main search box. From the search results page, click "Show Advanced Search."  Then click on “Search for Specific File Types.” This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

Q: Are uploaded files safe? Do they get detected for malware?

A: Yes. Services in the inbound message system include checking the spam/virus indicators from SES and use of Akismet and Stop Forum Spam spam blockers. We use ClamAV on the platform to scan for malicious file content as well.

Q: How do the libraries get populated?

A: The libraries are populated in two ways:
1.  When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
2.  You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.

Q: How do I upload a file?

A: Select the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
  • Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional).  Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
  • Upload your file.
  • Select “Next” if you want to further describe your files and/or add tags to your file.  Otherwise, please click “Finish” to post your library entry

Q: What kind of files can I upload?

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images, and YouTube videos.

Q: What are the “tags” for?

A: Tags are a great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms.  Tagged items are prioritized in the search results.